Reference

3188x Terms & Conditions for Your Account

3188x Terms & Conditions explain how your account, wallet activity and lobby access work in Indonesia.

Account accessWallet checksPolicy updatesLocal-law access
3188x 3188x Terms & Conditions for Your Account
POLICY HELP PATHS

Get Clear Answers Before You Proceed

A policy question should not leave you guessing about an account or wallet status. Use the support route linked from your account and cashier path, include the relevant receipt or screen detail, and ask us to identify the Terms & Conditions clause that applies. We can also explain an access pause or verification request in clear English.

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Account access

If phone verification or a login step stops your access, contact us through the account help path and provide the registered details requested under the Terms & Conditions.

Wallet status

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, send the receipt reference so we can match the payment record with your account terms.

Policy request

Ask us to clarify a clause, explain a policy update or record a correction request. We will use the support route shown beside the cashier and account areas.

ACCOUNT RECORD CARE

How We Apply These Terms

Our Terms & Conditions work alongside the account records needed to provide access and process wallet activity.

Data handling

We use registration, phone verification and transaction details for account administration, payment matching and policy checks. Requests about your stored account data can be sent through the support path.

Cookies

Cookies and similar browser records may keep your session, language choice and policy display consistent. Your browser settings can affect these functions, especially when moving from mobile login to the lobby.

Account security

Keep your password and verification details private, and contact us if a login or wallet action looks unfamiliar. We may pause access while the account record is checked under these terms.

Record retention

We retain account and payment records for the period needed for service administration, dispute handling, security checks and legal duties. The applicable period can depend on the record and local law.

Correction requests

If your name, phone detail or payment reference is wrong, send the correction through account support. We may ask for a matching account step before changing the stored record.

Policy contact

For a Terms & Conditions question, identify the clause or account event and use the support route beside the cashier. This helps us answer the exact policy point without guessing.

Terms & Conditions Questions Answered

You can check the key Terms & Conditions points below before opening an account. Each answer focuses on a practical step: access, wallet records, data requests, policy changes or contact. If your situation is different, send the account detail or receipt reference through our support path so we can apply the relevant clause.

They cover account creation, phone verification, login security, wallet records, policy updates, access pauses, data handling and support requests. They apply when you open or use an account where local law permits.

Access depends on local law and the eligibility wording shown during account entry. We may ask you to complete phone verification before access, and you should not continue if the service is unavailable in your location.

Yes. The Terms & Conditions cover payment records made through DANA, QRIS, OVO, GoPay, bank transfer and virtual account. We may compare the receipt, account details and wallet status before completing a request.

Phone verification helps connect the account to the details you submitted and supports security checks. If the step fails, use account support and provide the requested registered detail rather than creating another account.

Yes. Send a correction request through the support path and identify the name, phone detail or payment reference that needs attention. We may request matching account evidence before applying a change.

We may update the wording when service, security or legal requirements change. The current version is shown through the policy path, and we may ask you to acknowledge material changes before continued account access.

Keep the payment receipt and note the date, wallet rail and account reference. Contact us through the cashier support path so we can compare the record with the applicable Terms & Conditions clause.